Question 1

A gracious welcome by an employee at the hotel check-in counter is an example of:

Accepted Answer

A)   social sustainability.
B)   predictive analytics.
C)   a service blueprint.
D)   a moment of truth.E) A) and B)
F) C) and D)

Question 2

A pair of running shoes is an example of a durable good.

Accepted Answer

A) True 
 B)False

Question 3

A__________is one that does not quickly wear out and typically lasts at least three years.

Accepted Answer

A)   durable good
B)   soft good
C)   consumer packaged good
D)   fast-moving consumer goodE) B) and D)
F) A) and B)

Question 4

Purchasing is a key activity performed by operations managers that involves:

Accepted Answer

A)   determining when resources such as employees and equipment should be assigned to work.
B)   using technology to improve productivity and respond faster to customers.
C)   coordinating the acquisition of materials, supplies, and services.
D)   ensuring that goods, services, and processes will meet customer expectations and requirements.E) None of the above
F) B) and C)

Question 5

Building a high-performing organization with a capable leadership and workforce is an example of _____.

Accepted Answer

A)   economic sustainability
B)   technological sustainability
C)   political sustainability
D)   environmental sustainabilityE) B) and C)
F) A) and D)

Question 6

__________is an organization's commitment to maintain healthy communities and improve the quality of life.

Accepted Answer

A)   Environmental sustainability
B)   Economic sustainability
C)   Social sustainability
D)   Political sustainabilityE) C) and D)
F) A) and B)

Question 7

Which of the following statements is true of sustainability

Accepted Answer

A)   Sustainability practices lead to better public perception.
B)   Sustainability practices are limited to service-providing firms.
C)   The use of sustainable technology reduces short-term operational costs.
D)   The application of sustainable technology is limited to the agriculture industry.E) A) and C)
F) None of the above

Question 8

Which of the following can be classified as a support process in a business

Accepted Answer

A)   Product manufacturing
B)   Technology acquisition
C)   Human resource management
D)   Order shipmentE) A) and D)
F) C) and D)

Exam 1: Operations Management and Value Chains

Building a high-performing organization with a capable leadership and workforce is an example of _____.

Correct Answer
verified

Which of the following statements is true of sustainability

Correct Answer
verified

Which of the following can be classified as a support process in a business

Correct Answer
verified

A pair of running shoes is an example of a durable good.

Correct Answer
verified

A__________is one that does not quickly wear out and typically lasts at least three years.

Correct Answer
verified

A gracious welcome by an employee at the hotel check-in counter is an example of:

Correct Answer
verified

__________is an organization's commitment to maintain healthy communities and improve the quality of life.

Correct Answer
verified

Purchasing is a key activity performed by operations managers that involves:

Correct Answer
verified

Exam 1: Operations Management and Value Chains

Building a high-performing organization with a capable leadership and workforce is an example of _____.

Correct AnswerverifiedShow Answer

Which of the following statements is true of sustainability

Correct AnswerverifiedShow Answer

Which of the following can be classified as a support process in a business

Correct AnswerverifiedShow Answer

A pair of running shoes is an example of a durable good.

Correct AnswerverifiedShow Answer

A__________is one that does not quickly wear out and typically lasts at least three years.

Correct AnswerverifiedShow Answer

A gracious welcome by an employee at the hotel check-in counter is an example of:

Correct AnswerverifiedShow Answer

__________is an organization's commitment to maintain healthy communities and improve the quality of life.

Correct AnswerverifiedShow Answer

Purchasing is a key activity performed by operations managers that involves:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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